Shipping Policy

Shipping Policy

At Shop Solani, we aim to get your items to you as quickly and efficiently as possible. Please review our shipping policies below to ensure a smooth shopping experience.

Shipping Times

  • Ready-to-Ship Items: Ship within 3–7 business days.
  • Preorders: 4-6 weeks for production and 14 days to ship.

Processing Time:

  • All orders are processed within 3–10 business days before shipping.

Shipping Time for U.S. Orders:

  • Once shipped, delivery will take an additional 3–7 business days.

Free Shipping

  • We offer free shipping for orders over $100 (U.S. only).

Order Combining

  • We combine orders made under the same name and shipping address to save on packaging and reduce our carbon footprint.
  • Orders that include both preorder and ready-to-ship items will ship together once all items are ready.

International Shipping

  • We offer international shipping to most countries. Delivery times and costs vary based on your location and the selected shipping method. Customs fees may apply and are the responsibility of the customer.

Returned or Lost Packages 

Once your order is shipped and in the possession of the courier (USPS, UPS, FedEx, etc.), they are solely responsible for the delivery of your package. We do not offer refunds for packages that are lost, delayed, or misdelivered by your selected shipping courier. If this occurs, you will need to contact the courier directly to resolve the issue, as it is their responsibility once the package leaves our facility.

Please ensure that you provide the correct and complete shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, a $5 reshipment fee will be charged to cover the cost of sending it out again.

We are happy to assist with filing a help ticket or providing any shipping details you may need when contacting the courier.

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Additional Information

  • Please do not email us about order status if it is still within the processing and shipping time window.
  • We will notify you if your order experiences any delays beyond the stated timeframe.
  • We are working hard to ensure timely deliveries, but please note that shipping times may vary due to global shipping conditions.

Thank You for Your Patience

We truly appreciate your support and understanding as we strive to get your orders to you as quickly as possible. If you have further questions, feel free to reach out to us at support@shopsolani.com.